Operational support
Service management view — SLA targets, support queue and continuous improvement actions.
Critical service-down or major business impact
High impact — degraded but operational
Medium impact — limited functional impact
Low impact — request or minor query
L&P Global delivers an end-to-end operational service spanning monitoring, incident response, problem management, change and release, reporting and ongoing knowledge transfer.
Add new GNSS analysis centre to E-GVap source list
SR-7821 · S. Patel · open 1d
Update runbook for AMDAR schema drift handling
SR-7820 · M. Dahir · open 2d
Onboard new ceilometer site UK-12
SR-7819 · A. Whitfield · open 3d
Quarterly DR test sign-off
SR-7818 · L. Okafor · open 5h
E-Profile validation service patching
2026-04-26 · 20:00–22:00 UTC
Platform IAM policy refresh
2026-04-29 · 21:00–23:00 UTC
E-GVap storage tier expansion
2026-05-03 · 19:00–21:00 UTC
E-GVap publishing latency spikes
PRB-2104 · target 2026-05-02
Schema drift handling on legacy BUFR sources
PRB-2103 · target 2026-04-28
Intermittent connectivity to one upstream relay
PRB-2102 · target —
Automate replay queue for failed BUFR messages
CI-318 · Reduces manual intervention by ~40%
Introduce schema-aware validation for GNSS sources
CI-317 · Cuts false-positive failures
Standardise observability on OpenTelemetry
CI-316 · Single pane of glass across hubs
April 2026 service review highlights stable availability across all three hubs, one P1 incident closed within SLA, and three continuous improvement actions delivered. Next review scheduled for the first week of May.